Contact our team
Our support team is here to help with any questions, account-related issues, technical concerns or general feedback. You can contact us for deposit and withdrawal queries, verification help, or site problems; we aim to respond quickly and guide you through the steps needed to resolve your issue. Use live chat during opening hours or send an email and our agents will get back with clear instructions and next steps.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (Live chat and priority email support for account issues) |
| General Enquiries | [email protected] (Account, billing and general queries, response by email) |
| Affiliate Enquiries | [email protected] (Affiliate sign-up and campaign support) |
| Phone | +1 312 547 8293 (Phone support for urgent account and payment matters) |
| Working Hours | Mon-Fri, 09:00-18:00 (Mon-Fri office hours, subject to holidays) |
Email assistance
For detailed requests, account issues, or situations requiring explanations or documents, please contact us by email at [email protected]. Include a clear subject line, your account ID and up-to-date contact details, and attach any relevant files. Providing complete information up front helps our team process your request faster and avoids unnecessary delays.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Complex cases, such as KYC checks, payment disputes or withdrawal reviews, may require additional time depending on the issue and the documentation provided. We will keep you updated by email and live chat where available; including your account details helps speed up the process.
Feedback
Tell us what you think, send feedback, suggestions, or ideas to help improve the site. We read every message and use player input to refine features, fix issues, and make the experience clearer and more reliable. Short notes or detailed proposals are both welcome; all feedback is reviewed carefully and used to shape future updates.